Terms of service

1. These terms and who they bind

These Terms of Service govern your use of the Logistix website, mobile applications and services, operated by BANTK LOGISTIX PRIVATE LIMITED, a company incorporated in India with CIN U52291DC2026PTC473625 and registered office at F-167, Sudarshan Park, Karam Pura, West Delhi, New Delhi, Delhi 110015, India.

By creating an account, booking a delivery, or using this website, you agree to these terms. If you do not agree, please do not use the service.

These terms, together with our Privacy Policy and our Cancellations and Refunds Policy, form the entire agreement between you and us in relation to the service.

2. What Logistix is

Logistix is a technology platform. We connect people and businesses who need goods moved with independent driver partners who have their own vehicles and who choose to accept those bookings.

We are a marketplace and an intermediary. We are not a common carrier, and driver partners are independent contractors — they are not our employees, agents or representatives. The contract of carriage for your goods is between you and the driver partner who accepts your booking. Our role is to make that match, provide the technology around it, and handle the money flow and support that go with it.

This matters because it shapes who is responsible for what. Where these terms limit our liability, they do not limit the driver partner's own obligations to you under law.

3. Eligibility and your account

You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872. If you use the service for a business, you confirm you are authorised to bind that business.

Accounts are created and verified using your mobile number and a one-time password. You are responsible for keeping access to that number and device secure, and for everything done through your account. Tell us immediately if you believe your account has been used without your permission.

You must give accurate information and keep it current. We may suspend or close an account that carries false details.

4. Booking a delivery

You book by setting a pickup point and a drop point, adding any additional stops, choosing a vehicle category suited to your load, and confirming. Once a driver partner accepts, you can follow the trip live in the app.

You are responsible for the accuracy of what you enter. Wrong addresses, an unreachable recipient, or a load that does not match the vehicle category you booked can mean extra charges, a delay, or a cancelled trip.

Packing is your responsibility. Goods must be packed well enough to survive normal road transport. Fragile items should be marked and packed accordingly, and we may refuse to carry goods that are unsafe or inadequately packed.

Loading and unloading are not included unless the booking says so. A driver partner may decline to handle goods that are unsafe to lift or that require equipment or extra hands.

5. Goods we cannot carry

You may only send goods that you are legally entitled to send and that are lawful to transport. The following are not accepted on the platform under any circumstances:

This list is not exhaustive. If the law prohibits or restricts something, that restriction applies whether or not it is named here. Booking a delivery containing prohibited goods is a serious breach of these terms: the trip may be stopped, the goods handed to the authorities, your account suspended, and you will be responsible for any loss, fine or claim that results.

• Narcotic drugs, psychotropic substances and any controlled substance.
• Arms, ammunition, explosives, fireworks and weapons of any kind.
• Flammable, corrosive, toxic, radioactive or otherwise hazardous materials, including gas cylinders and industrial chemicals.
• Currency, bullion, precious metals and stones, negotiable instruments and securities.
• Live animals, birds, and human or animal remains.
• Counterfeit goods, smuggled goods, and items infringing someone's intellectual property.
• Wildlife products and anything restricted under the Wild Life (Protection) Act, 1972.
• Alcohol, tobacco and any product whose transport is restricted or requires a permit in the relevant state, unless you hold that permit and have declared it.
• Perishables and temperature-sensitive goods that need controlled conditions we do not offer.
• Anything requiring a licence, permit or e-way bill that you have not obtained.

6. Fares and payment

Fares depend on distance, vehicle category, the number of stops and demand at the time of booking. The app shows you an estimate before you confirm. The final fare is calculated when the trip completes.

The final fare can differ from the estimate where the route changes, stops are added, the wait is longer than expected, or the actual distance travelled differs from the estimate. Tolls, parking, permits, state entry charges and similar out-of-pocket costs are payable in addition unless stated otherwise.

Waiting charges may apply beyond the free waiting time shown in the app. Where a trip is paid in cash, you pay the driver partner directly on completion. Where online payment is available, the amount is collected through our payment partner.

Applicable taxes, including GST, are charged as required by law and shown on your invoice.

7. Cancellations

You can cancel a booking in the app. A cancellation fee may apply once a driver partner has been assigned and has begun travelling to the pickup point — the fee is shown to you before you confirm the cancellation.

A driver partner may also cancel, and we may cancel a booking where it breaches these terms, where the goods are prohibited, or where continuing would be unsafe or unlawful.

Our Cancellations and Refunds Policy sets out how each situation is handled, and forms part of these terms.

8. Liability for your goods

The driver partner carries your goods; we operate the platform that connects you. Any claim for loss of or damage to goods is assessed on that basis, against the driver partner responsible, with our assistance in resolving it.

We do not provide insurance for the goods you send. If your consignment is valuable, insure it separately — that is the only reliable protection for high-value loads.

We are not liable for loss or damage caused by inadequate packing, by an incorrect or misleading description of the goods, by goods that should not have been sent at all under these terms, by the inherent nature of the goods, or by delay arising from traffic, weather, road closures, strikes or the acts of any authority.

A claim must be raised promptly and in any case within the window set out in our Cancellations and Refunds Policy, with supporting evidence such as photographs, an invoice showing value, and the trip details. Claims raised after that window cannot be investigated reliably and will not be accepted.

9. If you are a driver partner

Driver partners use the platform as independent contractors. You decide when to go online and which bookings to accept. Nothing in these terms creates employment, partnership or agency between you and us.

You are responsible for holding and maintaining a valid driving licence, vehicle registration, fitness certificate, permit where required, pollution certificate, and motor insurance valid for carrying goods, and for producing them to us on request. You must not allow anyone else to use your account.

You must carry the goods safely and lawfully, follow traffic law, treat customers with courtesy, hand over goods only to the intended recipient or as instructed, and account accurately for any cash you collect.

You are responsible for your own taxes, vehicle costs and statutory compliances. We may suspend or remove a partner account for unsafe conduct, document lapses, fraud, misappropriation of cash or goods, or repeated complaints.

10. How you may not use the platform

You agree not to:

• Use the service for anything unlawful, or to move prohibited goods.
• Impersonate anyone, or give false identity, address or goods information.
• Harass, threaten or discriminate against a driver partner, a customer, a recipient or our staff.
• Interfere with the platform — probing, scraping, reverse engineering, introducing malicious code, or attempting to bypass security or fare calculation.
• Create fake bookings, manipulate incentives or referrals, or use the platform to defraud anyone.
• Copy, resell or commercially exploit the platform or its content without our written permission.

11. Intellectual property

The Logistix name, logo, applications, website, designs, text and software are owned by BANTK LOGISTIX PRIVATE LIMITED or licensed to us. You may use them only as needed to use the service.

You may not copy, modify, distribute or create derivative works from them without our written permission. Any feedback you send us may be used to improve the service without obligation to you.

12. Service availability

We work to keep the platform running, but we do not guarantee that it will be uninterrupted or error free. We may suspend it for maintenance, upgrades, or reasons beyond our control.

Coverage varies by city and by time of day. Vehicle availability is not guaranteed, and we do not promise a specific pickup or delivery time unless we have agreed one with you in writing.

13. Disclaimers and limitation of liability

The platform is provided on an as-is and as-available basis. To the extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising from your use of the platform.

Our total liability to you for any claim connected with a booking is limited to the fare paid for that booking, except where the law does not permit such a limit.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for death or personal injury caused by negligence, or for fraud. Your rights as a consumer under the Consumer Protection Act, 2019 are not affected.

14. Indemnity

You agree to indemnify us against any claim, loss, penalty or expense arising from your breach of these terms, from goods you sent that should not have been sent, from your violation of any law, or from your infringement of anyone's rights.

15. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate your access where you breach these terms, where we are required to by law, or where continuing would create a risk to people, goods or the platform.

Termination does not affect obligations already incurred — unpaid fares remain payable, and clauses on liability, indemnity and governing law survive.

16. Grievance redressal

If something goes wrong, raise it with us first through the in-app support option or by email. Most issues are resolved fastest that way.

For a formal complaint, including complaints under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and complaints under the Information Technology Act, 2000, contact our Grievance Officer at bantklogistix2026@gmail.com, or write to Grievance Officer, BANTK LOGISTIX PRIVATE LIMITED, F-167, Sudarshan Park, Karam Pura, West Delhi, New Delhi, Delhi 110015, India.

We acknowledge complaints on receipt and work to resolve them within the timelines set by law.

17. Force majeure

Neither side is liable for failure to perform caused by events outside reasonable control — including natural disaster, flood, fire, epidemic, war, riot, strike, curfew, government action, road closure, or failure of telecommunications or power infrastructure.

18. Governing law and jurisdiction

These terms are governed by the laws of India.

The courts at Delhi, India have exclusive jurisdiction over any dispute arising out of or relating to these terms or your use of the service.

19. Changes to these terms

We may update these terms as the service and the law evolve. The date at the top of this page shows when they last changed.

Where a change is material, we will give notice through the app, by email, or on this website before it takes effect. Continuing to use the service after a change means you accept the updated terms.

20. Contact us

Write to us at bantklogistix2026@gmail.com, or by post to BANTK LOGISTIX PRIVATE LIMITED, F-167, Sudarshan Park, Karam Pura, West Delhi, New Delhi, Delhi 110015, India.